Shipping policy

At PawFaction, we offer free shipping for every product and every item is made to order through our trusted production partners. We aim to deliver high‑quality products quickly and reliably worldwide.

Processing Time

All orders are processed and within 2 business days before shipping.

Shipping Times

United Kingdom: 4–7 business days

United States: 4–7 business days

Europe: 5–8 business days

Worldwide: 7–15 business days

Shipping times may vary depending on:

Seasonal demand
Local postal delays
Customs processing
Weather or courier disruptions

Tracking Information

Once your order has been dispatched, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear depending on the courier.

Customs, Duties & Taxes

International customers are responsible for any customs fees, import taxes, or handling charges required by their country. These fees are not included in our product or shipping prices.

Incorrect Address

If an incorrect or incomplete address is provided at checkout, we cannot refund or replace the order. Please double‑check your delivery details before completing your purchase.

Lost or Delayed Orders

If your order is significantly delayed or appears lost, contact us and we will investigate with the courier. If confirmed lost, we will replace or refund the order.

Damaged or Incorrect Items

If your item arrives damaged, misprinted, or incorrect, contact us within 7 days of delivery with photos of the issue. We will replace the item at no extra cost.