Refund policy

At PawFaction, every item is made to order through our trusted production partners. Because of this, we follow a clear and fair return and refund policy to ensure a smooth experience for all customers.

Returns & Exchanges

We do not accept returns or exchanges for:

• Wrong size ordered

• Wrong colour ordered

• Change of mind

• Buyer’s remorse

Please check the size chart carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, misprinted, or incorrect, we will replace it or issue a refund at no extra cost.

To process this, please contact us within 7 days of delivery with:

• A clear photo of the issue

• Your order number

You do not need to return the item.

Lost or Missing Orders

If your order is lost in transit or never arrives, we will work with our production partner to replace or refund the order.

Cancellations

Orders can only be cancelled within 15 minutes of being placed. After this time, production begins and cancellation is no longer possible.

Final Sale Items

Items marked as Final Sale cannot be returned, refunded, or cancelled.

Incorrect Address

If an incorrect or incomplete address is provided at checkout, we cannot refund or replace the order. Please double‑check your details before completing your purchase.

Refunds

Approved refunds are issued back to your original payment method. Please allow up to 5–10 business days for your bank or card provider to process the refund.